In how many hours is the Food Service Officer required to respond to a customer comment dropped in the suggestion box?

The correct answer is based on the standard protocol established for handling customer feedback in food service operations. It is stipulated that a Food Service Officer is required to respond to customer comments dropped in the suggestion box within 48 hours. This timeframe ensures that customer feedback is addressed in a timely manner, which is crucial for maintaining customer satisfaction and demonstrating that their opinions are valued.

A response within this period allows the Food Service Officer to investigate the comment's context or any underlying issues and provides sufficient time for thoughtful consideration of how to resolve or acknowledge the feedback. Therefore, the 48-hour timeframe reflects an acceptable professional standard to enhance service quality and responsiveness in food service establishments.